Terms and Conditions

You may use the Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Site. You agree not to:

• Use the Site for any unlawful or fraudulent purpose
• Attempt to gain unauthorized access to the Site, our systems or our data
• Upload or transmit viruses or other harmful code
• Submit false or misleading information through our forms
• Copy or harvest content or contact information from the Site by automated means

A quote request submitted through the Site is not a binding order. We price each order based on delivery location, pallet size, grade, volume and net payment terms, and a quote becomes an order only once we confirm it with you.

Pallet availability, pricing and delivery or pickup dates may change until an order is confirmed. Payment terms for each order are set out in your quote or invoice.

We describe pallet sizes, grades and specifications on our Pallets pages as accurately as we can. Recycled and repaired pallets are inspected for structural integrity, but they may show repairs, stains and cosmetic wear consistent with their grade.

Please inspect pallets when they are delivered and let us know about any problem as soon as possible so we can review it with you.

When you sell pallets to us or schedule a pickup, the price and pickup details we quote depend on the size, condition and quantity of your pallets, which is why we ask for photos or video. If the pallets we collect differ from what was described, we may adjust the price or decline them.

If we place a drop trailer at your facility, you agree to give our drivers safe access to it and to load it only with pallets. Waste, hazardous materials and other items must not be loaded into our trailers.

When you submit a form on the Site, you agree that we may contact you by phone, email or text message about your request. If you provide a phone number and consent to text messages, message frequency may vary and message and data rates may apply. Reply STOP to opt out or HELP for more information.

All content on the Site, including text, graphics, logos, images and other materials, is owned by The Pallet Squad or its licensors unless otherwise stated. You may not copy, reproduce, distribute or use it for commercial purposes without our written permission.

The Site may link to third-party websites for convenience or information. We do not control and are not responsible for the content, policies or practices of any third-party website.

The Site and its content are provided “as is” for general information. While we work to keep information accurate and up to date, we make no guarantees about the completeness, reliability or accuracy of the content, or that the Site will be available without interruption or errors.

To the fullest extent permitted by law, The Pallet Squad is not liable for any indirect, incidental, special or consequential damages arising from your use of, or inability to use, the Site or your reliance on any information on it. Nothing in these Terms limits any liability that cannot be limited under applicable law.

You agree to indemnify and hold harmless The Pallet Squad from any claims, losses or expenses arising from your misuse of the Site or your breach of these Terms.

Your use of the Site is also subject to our Privacy Policy and Cookie Policy, which explain how we collect, use and protect your information.

We may update these Terms from time to time. Changes take effect when they are posted on this page with a new date below, and continuing to use the Site after that means you accept the revised Terms.

If you have any questions about these Terms, email us at info@thepalletsquad.com or call us at (866) 301-4913.